SUPPORTING AGENTS
Remotely and in the Contact Center
Employee engagement is top of mind when trying to manage a remote workforce – they represent your brand. You also want to make sure your employees remain productive.
Intelligent Automation
for Customer Service Teams
With Intradiem, contact centers can ensure that agents stay connected and work efficiently.
THE CHALLENGE
Staying Connected
With your agents dispersed to their home locations, staying connected is both more necessary and challenging than ever before.
Request a Demo
71% of companies plan to continue having agents work from home
According to Nemertes*
Improve the Bottom Line
Without Sacrificing Agent and Customer Experiences
74% of CFO's say telecommuting will be permanent
According to Gartner**
Copyright © 2022 Intradiem
Intradiem provides an Intelligent Assistant that companies deploy to help customer service teams maximize productivity and engagement. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions.
We power over 1.2 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.
See How Much You Can Save
Improving Agent Quality of Life
57.1%
Preparing the Company for Future Disasters
46.3%
Better for the Environment
36.1%
Reduce Contact Center Cost
No Matter Where They’re Serving Customers – In-House or Working from Home.
Leaders will continue on this path to leverage the benefits of remote work
This Research Shows That
*TechTarget, "How Remote Contact Centers Benefit Businesses, Employees
**Gartner Survey, April 2020
Need to Cut Cost
in Your Contact Center?
You can easily and consistently reduce operating cost with Intelligent Automation for your Customer Service Team. Intradiem customers typically see 3-5X savings.
*TechTarget, "How Remote Contact Centers Benefit Businesses, Employees"
**Gartner Survey, April 2020
See how Intelligent Automation can maximize productivity and engagement for your contact center.
