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We know the contact center industry and have been partnering with customers as they embark on their automation journey for 25 years. Browse our library of insightful contact center automation content to help inform your journey.
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Research on Contact Center Permanence
Technological innovation has transformed the way companies do business, but transformation isn’t spread evenly across organizations.
With contact center labor costs absorbing roughly 70% of the budget, and the obvious need to invest in employees, there is little left for investment in technology.1
70%
Labor vs. Technology
Contact center attrition rates are notoriously high, as inefficient processes cause agents to feel overworked and underappreciated. Many agents turn over each year and onboarding a replacement can cost up to three times an
agent’s salary. As a result, short-term budgetary concerns prevent businesses from investing in the very tools that could help solve their main long-term cost problem. [...]
This labor vs. technology investment dilemma is self-perpetuating.
Intelligent Automation Platform
AI Powered Technology for the Contact Center and Back Office
Intradiem provides intelligent automation solutions that companies deploy to help customer service teams maximize productivity and engagement. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions.
We power over 1.2 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.
See How Much You Can Save
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Research on Contact Center Permanence
Technological innovation has transformed the way companies do business, but transformation isn’t spread evenly across organizations.
70%
With contact center labor costs absorbing roughly 70% of the budget, and the obvious need to invest in employees, there is little left for investment in technology.
1 Source: Contact Center Costs and The Role of Technology
Labor vs. Technology
Contact center attrition rates are notoriously high, as inefficient processes cause agents to feel overworked and underappreciated. Many agents turn over each year and onboarding a replacement can cost up to three times an
agent’s salary. As a result, short-term budgetary concerns prevent businesses from investing in the very tools that could help solve their main long-term cost problem. [...]
This labor vs. technology investment dilemma is self-perpetuating.
Read the whitepaper.
Why Focus on People in the Age of Automation
1 Source: Contact Center Costs and The Role of Technology
Why Focus on People in the Age of Automation
Learn how Intelligent Automation frees up investment resources for innovation by reducing labor costs & addressing agent attrition.
Labor vs. Technology
Contact center attrition rates are notoriously high, as inefficient processes cause agents to feel overworked and underappreciated. Many agents turn over each year and onboarding a replacement can cost up to three times an
agent’s salary. As a result, short-term budgetary concerns prevent businesses from investing in the very tools that could help solve their main long-term cost problem. [...]
This labor vs. technology investment dilemma is self-perpetuating.
Learn how Intelligent Automation frees up investment resources for innovation by reducing labor costs & addressing agent attrition.
Why Focus on People in the Age of Automation