Improving Health and Productivity for Contact Center Teams
Staying Power
Engaged and satisfied contact center employees are:
8½ times more likely to stay on the job
16 times more likely to refer friends to their company
Learn how Intradiem generates significant savings through reduced employee attrition.
Media & Insights
We know the contact center industry and have been partnering with customers as they embark on their automation journey for 25 years. Browse our library of insightful contact center automation content to help inform your journey.
Frost & Sullivan recognizes Intradiem for “best quality, reliability, and performance” in the workforce engagement and intelligent automation industry.
Intradiem continuously launches innovations that address the significant practical challenges faced by customer experience teams each day. AI-powered Intelligent Automation aligns with how contact center managers understand their operational challenges.
Discover why 300,000 contact center agents benefit from intelligent automation, including:
•3 of 10 largest U.S. banks
•Top 5 U.S. health insurance providers
•15 of top 80 Fortune 500 companies
Intradiem Takes Frost & Sullivan's 2022 Product Leadership Award
Register for the Webinar Below
Complete the form below to register for the webinar.
Learn how a major financial services company enhanced its people-first strategy to support agents and earned its place on the Fortune 100 Best Companies to Work For® 2024 list.
Join us on Tuesday, June 18 at 11am ET to hear firsthand how the team revamped its contact center workspace using Intradiem’s contact center automation and Thrive Global's Reset.
In this webinar you’ll learn:
Improving Health and Productivity for Contact Center Teams
The science behind Thrive's ability to reduce stress in just 60 seconds
How to embed wellness breaks into agents’ daily workflow using automation
What drives agent attrition and retention
"Thrive Resets integrate directly into agents’ workflows through Intradiem to deliver calming visuals with audio and breathing prompts to help employees recharge."
"Intradiem works in such a dynamic way, allowing our leaders to coach their teams in the moment – when it's best for our customers too! Because Intradiem books each session out automatically, it has removed effort and drives true accountability for our team leaders [...]
It's a win-win for everybody!"
“The hardest challenge to providing a really great customer experience is to have frontline team members who are current, knowledgeable, engaged, motivated, and focused on delivering great experiences. Intradiem really helps drive that because we can speed information to agents in near real time [and] in an easy-to-consume way.”
Customer Testimonials
- Head of Customer Experience
Media and Communications
- Customer Service Manager
Centrica
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Jimmy Doe john@yourdomai.com CEO at yourcompany
You will learn:
- Innovative Solution: Intradiem's Burnout and Attrition Indicator leverages machine learning technology to reliably predict agent burnout and reduce staff turnover in contact centers.
- Predictive Analytics: By analyzing real-time agent-state data and historical performance metrics, the ML model categorizes agents into burnout risk categories, enabling supervisors to take proactive remedial action.
- Proactive Measures: Supervisors can implement surprise breaks, ad-hoc coaching sessions, and extra time off directly through the Intradiem platform, minimizing workload and avoiding negative feedback loops.
- Financial Impact: Intradiem's solution addresses a costly problem, potentially saving companies $30,000 to $40,000 per retained agent at risk of burnout. The pricing structure offers a quick return on investment, with significant financial, operational, and social benefits.
- Customer Success: The Burnout and Attrition Indicator has already demonstrated success with pilot customers, garnering attention for its ability to co-develop with customers and deliver tangible results.
- Award-Winning Innovation: Intradiem's solution earns Frost & Sullivan's 2024 global New Product Innovation Award in the AX industry, recognizing its unmatched impact on addressing key customer challenges.
In conclusion, Frost & Sullivan's report underscores the urgent need for proactive measures to address agent burnout and attrition in contact centers. Intradiem's innovative solution presents a promising opportunity for workforce management and contact center operations professionals to enhance agent well-being, improve productivity, and drive business success..
Discover the Science-Backed Power of Thrive Reset
JUNE 18, 2024 | 11AM ET
WEBINAR
Company Enhances Contact Center Support with Intradiem Automation and Thrive Global
SPEAKERS
Brett Rudnitsky, Director New Ventures
THRIVE GLOBAL
Jim Simmons, Co-Founder of Queueless
FORMERLY OF SYNCHRONY
Josh Wilkins, Solutions Consultant
INTRADIEM
