Improving Health and Productivity for Contact Center Teams

Staying Power

Engaged and satisfied contact center employees are:

8½ times more likely to stay on the job

16 times more likely to refer friends to their company

Learn how Intradiem generates significant savings through reduced employee attrition.

Call Center Manager Guide

Guide to the call center manager reinvented

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Contact Center Absenteeism

Flexibility is the cure

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Keep Remote Agents Engaged

Read the blog to learn how

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Media & Insights

We know the contact center industry and have been partnering with customers as they embark on their automation journey for 25 years. Browse our library of insightful contact center automation content to help inform your journey.

Frost & Sullivan recognizes Intradiem for “best quality, reliability, and performance” in the workforce engagement and intelligent automation industry.

Intradiem continuously launches innovations that address the significant practical challenges faced by customer experience teams each day. AI-powered Intelligent Automation aligns with how contact center managers understand their operational challenges.

Discover why 300,000 contact center agents benefit from intelligent automation, including:
•3 of 10 largest U.S. banks  
•Top 5 U.S. health insurance providers
•15 of top 80 Fortune 500 companies

Intradiem Takes Frost & Sullivan's 2022 Product Leadership Award

Register for the Webinar Below

Complete the form below to register for the webinar.

Learn how a major financial services company enhanced its people-first strategy to support agents and earned its place on the Fortune 100 Best Companies to Work For® 2024 list.
 
Join us on Tuesday, June 18 at 11am ET to hear firsthand how the team revamped its contact center workspace using Intradiem’s contact center automation and Thrive Global's Reset.
 

In this webinar you’ll learn:

Improving Health and Productivity for Contact Center Teams

Why including wellness into your contact center strategy

The science behind Thrive's ability to reduce stress in just 60 seconds

How to embed wellness breaks into agents’ daily workflow
 using automation


What drives agent attrition and retention

"Thrive Resets integrate directly into agents’ workflows through Intradiem to deliver calming visuals with audio and breathing prompts to help employees recharge."

Read Success Story →

"Intradiem works in such a dynamic way, allowing our leaders to coach their teams in the moment – when it's best for our customers too! Because Intradiem books each session out automatically, it has removed effort and drives true accountability for our team leaders [...] 
It's a win-win for everybody!"

“The hardest challenge to providing a really great customer experience is to have frontline team members who are current, knowledgeable, engaged, motivated, and focused on delivering great experiences. Intradiem really helps drive that because we can speed information to agents in near real time [and] in an easy-to-consume way.”

Customer Testimonials

- Head of Customer Experience

Media and Communications

- Customer Service Manager

Centrica

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You will learn:

  • Innovative Solution: Intradiem's Burnout and Attrition Indicator leverages machine learning technology to reliably predict agent burnout and reduce staff turnover in contact centers. 
  • Predictive Analytics: By analyzing real-time agent-state data and historical performance metrics, the ML model categorizes agents into burnout risk categories, enabling supervisors to take proactive remedial action. 
  • Proactive Measures: Supervisors can implement surprise breaks, ad-hoc coaching sessions, and extra time off directly through the Intradiem platform, minimizing workload and avoiding negative feedback loops. 
  • Financial Impact: Intradiem's solution addresses a costly problem, potentially saving companies $30,000 to $40,000 per retained agent at risk of burnout. The pricing structure offers a quick return on investment, with significant financial, operational, and social benefits. 
  • Customer Success: The Burnout and Attrition Indicator has already demonstrated success with pilot customers, garnering attention for its ability to co-develop with customers and deliver tangible results. 
  • Award-Winning Innovation: Intradiem's solution earns Frost & Sullivan's 2024 global New Product Innovation Award in the AX industry, recognizing its unmatched impact on addressing key customer challenges. 


In conclusion, Frost & Sullivan's report underscores the urgent need for proactive measures to address agent burnout and attrition in contact centers. Intradiem's innovative solution presents a promising opportunity for workforce management and contact center operations professionals to enhance agent well-being, improve productivity, and drive business success.. 

Download the full report to learn more about how Intradiem's Burnout and Attrition Indicator can transform your contact center operations.

Discover the Science-Backed Power of Thrive Reset

JUNE 18, 2024 | 11AM ET

WEBINAR

Company Enhances Contact Center Support with Intradiem Automation and Thrive Global

SPEAKERS  
Brett Rudnitsky, Director New Ventures
THRIVE GLOBAL

Jim Simmons, Co-Founder of Queueless 

FORMERLY OF SYNCHRONY

Josh Wilkins, Solutions Consultant

INTRADIEM