Improve Agent Engagement and Productivity the Easy Way
Copyright © 2022 Intradiem
Intradiem’s AI-powered platform integrates seamlessly with contact center systems and automates many of the tedious, manual tasks that make your agents’ job a drudgery.
With Intelligent Automation, agents feel more supported, and more focused on solving the customer’s issue.
Satisfied, engaged agents are less likely to quit—so you’ll reduce your center’s costly employee attrition rate.
Intradiem’s solution uses real-time automation to:
Before the “great resignation,” contact centers lived the “steady resignation.” Many centers experienced turnover rates above 40% even before the pandemic.
Why? Because inefficient work processes create high stress and low job satisfaction. But Intelligent Automation is flipping that equation.
Engaged Agents Don’t Quit
Intelligent Automation Reduces Employee Attrition
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*A commissioned study conducted by Forrester Consulting on behalf of Intradiem. Completed in January 2022.
Our customers have saved hundreds of millions of dollars by using Intelligent Automation while improving agent engagement and delivering better customer experiences.
Intelligent Automation was created specifically for customer service teams. The technology easily integrates with your existing Automatic Call Distribution (ACD) and Workforce Management (WFM) systems to boost agent engagement and productivity.
Working in the contact center is not for the faint of heart. Customers need issues solved right away. Conditions and metrics are constantly changing. It can be a thankless job. But it doesn’t have to be this way.
Join this virtual event to learn how hundreds of thousands of customer service agents, supervisors and managers are using Intelligent Automation every day to:
Join us August 16th
11 AM ET
WEBINAR
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