Improve Agent Engagement and Productivity the Easy Way

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Staying Power

Engaged and satisfied contact center employees are:

8½ times more likely to stay on the job

16 times more likely to refer friends to their company

Learn how Intradiem generates significant savings through reduced employee attrition.

Call Center Manager Guide

Guide to the call center manager reinvented

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Flexibility is the cure

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Keep Remote Agents Engaged

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We know the contact center industry and have been partnering with customers as they embark on their automation journey for 25 years. Browse our library of insightful contact center automation content to help inform your journey.

Intradiem’s AI-powered platform integrates seamlessly with contact center systems and automates many of the tedious, manual tasks that make your agents’ job a drudgery.

With Intelligent Automation, agents feel more supported, and more focused on solving the customer’s issue.

Satisfied, engaged agents are less likely to quit—so you’ll reduce your center’s costly employee attrition rate.

Intradiem’s solution uses real-time automation to:

  • Proactively prompt agents into breaks, lunch, and end-of-shift
  • Deliver training, coaching, and other development tasks at the right moments
  • Alert agents when pre-set agent-state thresholds are exceeded

Before the “great resignation,” contact centers lived the “steady resignation.” Many centers experienced turnover rates above 40% even before the pandemic.

Why? Because inefficient work processes create high stress and low job satisfaction. But Intelligent Automation is flipping that equation.

Engaged Agents Don’t Quit

Intelligent Automation Reduces Employee Attrition

Staying Power

Engaged and satisfied contact center employees are:

8½ times more likely to stay on the job

16 times more likely to refer friends to their company

Learn how Intradiem generates significant savings through reduced employee attrition.

Learn More

Learn about Intelligent Automation

Try It Now

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Intelligent Automation Platform

AI Powered Technology for the Contact Center and Back Office

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*A commissioned study conducted by Forrester Consulting on behalf of Intradiem. Completed in January 2022.

Our customers have saved hundreds of millions of dollars by using Intelligent Automation while improving agent engagement and delivering better customer experiences.

Intelligent Automation was created specifically for customer service teams. The technology easily integrates with your existing Automatic Call Distribution (ACD) and Workforce Management (WFM) systems to boost agent engagement and productivity.

Working in the contact center is not for the faint of heart. Customers need issues solved right away. Conditions and metrics are constantly changing. It can be a thankless job. But it doesn’t have to be this way.

Join this virtual event to learn how hundreds of thousands of customer service agents, supervisors and managers are using Intelligent Automation every day to:

  • Optimize how agents spend their time 
  • Improve agent engagement 
  • Reduce workforce management administrative tasks

Join us August 16th

11 AM ET

WEBINAR

Join us August 16, 2022 | 11AM ET

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of the top 80 Fortune 500

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