Study Shows How Reduced Attrition Saves Contact Centers $2.4 Million
Copyright © 2022 Intradiem
Staying Power
Engaged and satisfied contact center employees are:
8½ times more likely to stay on the job
16 times more likely to refer friends to their company
Learn how Intradiem generates significant savings through reduced employee attrition.
Media & Insights
We know the contact center industry and have been partnering with customers as they embark on their automation journey for 25 years. Browse our library of insightful contact center automation content to help inform your journey.
Intradiem’s AI-powered platform integrates seamlessly with contact center systems and automates many of the tedious, manual tasks that make your agents’ job a drudgery.
With Intelligent Automation, agents feel more supported, and more focused on solving the customer’s issue.
Satisfied, engaged agents are less likely to quit—so you’ll reduce your center’s costly employee attrition rate.
Intradiem’s solution uses real-time automation to:
- Proactively prompt agents into breaks, lunch, and end-of-shift
- Deliver training, coaching, and other development tasks at the right moments
- Alert agents when pre-set agent-state thresholds are exceeded
Before the “great resignation,” contact centers lived the “steady resignation.” Many centers experienced turnover rates above 40% even before the pandemic.
Why? Because inefficient work processes create high stress and low job satisfaction. But Intelligent Automation is flipping that equation.
Engaged Agents Don’t Quit
Intelligent Automation Reduces Employee Attrition
Staying Power
Engaged and satisfied contact center employees are:
8½ times more likely to stay on the job
16 times more likely to refer friends to their company
Learn how Intradiem generates significant savings through reduced employee attrition.
Intelligent Automation Platform
AI Powered Technology for the Contact Center and Back Office
Discover the Total Economic Impact of Intradiem
*A commissioned study conducted by Forrester Consulting on behalf of Intradiem. Completed in January 2022.
Complete the form to view the Forrester study on the quantifiable benefits of Intelligent Automation
Intradiem’s AI-powered platform integrates easily with standard contact center technology systems and minimizes the time that agents, supervisors, and workforce managers spend on manual, low-value tasks – helping them feel more supported and valued.
With Intelligent Automation, agents feel more supported, and more focused on solving the customer’s issue.
That improves job satisfaction and contributes to significantly lower employee attrition.
Intradiem’s solution uses real-time automation to:
- Proactively prompt agents into breaks, lunch, and end-of-shift
- Deliver training, coaching, and other development tasks at the right moments
- Alert agents when pre-set agent-state thresholds are exceeded
Before the “great resignation,” contact centers lived the “steady resignation.” In fact, U.S. centers experienced 30-45% average annual turnover before the pandemic.
Why? Because inefficient work processes create high stress and low job satisfaction. But Intelligent Automation is flipping that equation.
Happy Agents Don't Quit
Intelligent Automation Reduces Employee Attrition
