Study Shows How Reduced Attrition Saves Contact Centers $2.4 Million
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Staying Power
Engaged and satisfied contact center employees are:
8½ times more likely to stay on the job
16 times more likely to refer friends to their company
Learn how Intradiem generates significant savings through reduced employee attrition.
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Employee turnover rates exceed 70% in some contact centers, potentially costing your organization up to $35,000 per replacement when factoring in recruitment, training, and productivity loss during the ramp-up period.
This constant churn compromises the quality and consistency of customer service. The root cause? Inefficient work processes that lead to high stress and low job satisfaction.
However, automation is transforming this dynamic. Intradiem’s AI-driven platform seamlessly integrates with standard contact center technologies to reduce the time agents, supervisors, and workforce managers spend on repetitive, low-value tasks – making them feel more supported and appreciated.
With contact center automation, agents are better supported and can concentrate more on resolving customer issues. This boosts job satisfaction and dramatically reduces employee turnover.
Intradiem’s real-time automation solution:
- Proactively guides agents through breaks, lunch periods, and end-of-shift
- Delivers timely training, coaching sessions, and development activities
- Alerts agents when pre-set thresholds for agent states are breached
Engaged Agents Don’t Quit
Intelligent Automation Reduces Employee Attrition
Staying Power
Engaged and satisfied contact center employees are:
8½ times more likely to stay on the job
16 times more likely to refer friends to their company
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*A commissioned study conducted by Forrester Consulting on behalf of Intradiem. Completed in January 2022.
Complete the form to view the Forrester study on the quantifiable benefits of Intradiem's automation platform.
Employee turnover rates exceed 70% in some contact centers, potentially costing your organization up to $35,000 per replacement when factoring in recruitment, training, and productivity loss during the ramp-up period.
This constant churn compromises the quality and consistency of customer service. The root cause? Inefficient work processes that lead to high stress and low job satisfaction.
However, automation is transforming this dynamic. Intradiem’s AI-driven platform seamlessly integrates with standard contact center technologies to reduce the time agents, supervisors, and workforce managers spend on repetitive, low-value tasks – making them feel more supported and appreciated.
With contact center automation, agents are better supported and can concentrate more on resolving customer issues. This boosts job satisfaction and dramatically reduces employee turnover.
Intradiem’s real-time automation solution:
- Proactively guides agents through breaks, lunch periods, and end-of-shift
- Delivers timely training, coaching sessions, and development activities
- Alerts agents when pre-set thresholds for agent states are breached
Happy Agents Don't Quit
Contact Center Automation Reduces Employee Attrition
