The Agenda

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Free to attend

 
Tuesday, April 14, 2020

  1. Multipurpose Ideation Meeting Space
    2801 E Camelback Road 200
    Phoenix, Arizona 85016
    Directions

The Agenda

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ehoy@intradiem.com

Contact Ellen Hoy for questions:

Copyright 2020 Intradiem

  • Multipurpose Ideation Meeting Space
  • 2801 E Camelback Road 200
    Phoenix, Arizona 85016
    Directions


10:00AM – 10:15AM    Welcome to Forefront!
It's time to take control and rewrite the rules.

10:15AM – 10:30AM    Service and Automation Trends
It should come as no surprise to contact center professionals that 2019 has been a year of innovation and change, with the outlook to continue in 2020. This session will explore what it will take to continue to meet customer, employee, and business demands going forward.

10:30AM – 11:30AM    Real Time Rules
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!


11:30AM – 11:45AM    Break/Lunch

11:45AM – 12:30PM      Rewrite the Rules
Hear how a leading enterprise significantly reduced cost and re-engineered its Service Delivery operation with contact center automation.

12:30PM – 1:00PM      Partners for Success
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.

10:00AM – 10:15AM    Welcome to Forefront!
It's time to take control and rewrite the rules.

10:15AM – 10:30AM    Service and Automation Trends
It should come as no surprise to contact center professionals that 2019 has been a year of innovation and change, with the outlook to continue in 2020. This session will explore what it will take to continue to meet customer, employee, and business demands going forward.

10:30AM – 11:30AM    Real Time Rules
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!


11:30AM – 11:45AM    Break/Lunch

11:45AM – 12:30PM      Rewrite the Rules
Hear how a leading enterprise significantly reduced cost and re-engineered its Service Delivery operation with contact center automation.

12:30PM – 1:00PM      Partners for Success
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.

Welcome Reception and Casino - 7:00PM - 9:00PM    

Peer networking
Make lasting connections with industry leaders who are addressing the opportunities and challenges of today’s service and sales environment through innovation.

Industry-leading speakers
Be in the room when new ideas are revealed by business leaders who challenge the status quo. You’ll leave motivated to go out and create a brighter tomorrow.

Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class organizations are using to deliver exceptional outcomes and experiences. 

 
WHY ATTEND?

Industry-leading speakers
Be in the room when new ideas are revealed by business leaders who challenge the status quo. You’ll leave motivated to go out and create a brighter tomorrow.

Peer networking
Make lasting connections with industry leaders who are addressing the opportunities and challenges of today’s service and sales environment through innovation.

Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class organizations are using to deliver exceptional outcomes and experiences.

  Tuesday, April 14, 2020