The Agenda
RSVP today!
Free to attend
Thursday, December 3, 2020
2:00pm - 3:00pm EST
The Agenda
Copyright 2020 Intradiem
- Hana at Park District - Training Room
2121 N Pearl Street
Dallas, Texas 75201
Directions
Welcome to Forefront!
It's time to take control and rewrite the rules.
Trends in Automation
It should come as no surprise to contact center professionals that 2020 has been a year of innovation and change, while adapting to the "new normal." This session will explore what it will take to continue to meet customer, employee, and business demands moving forward.
Real Time Rules
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!
Partnering for Success
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.
Now it's GO TIME
It's time to take what you've learned from the Forefront community and start applying it to your center TODAY!
Welcome to Forefront!
It's time to take control and rewrite the rules.
Trends in Automation
It should come as no surprise to contact center professionals that 2020 has been a year of innovation and change, while adapting to the "new normal." This session will explore what it will take to continue to meet customer, employee, and business demands moving forward.
Real Time Rules
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!
Partnering for Success
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.
Now it's GO TIME
It's time to take what you've learned from the Forefront community and start applying it to your center TODAY!
Welcome Reception and Casino - 7:00PM - 9:00PM
Peer networking
Make lasting connections with industry leaders who are addressing the opportunities and challenges of today’s service and sales environment through innovation.
Industry-leading speakers
Be in the room when new ideas are revealed by business leaders who challenge the status quo. You’ll leave motivated to go out and create a brighter tomorrow.
Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class organizations are using to deliver exceptional outcomes and experiences.
WHY ATTEND?
Industry-leading speakers
Be in the zoom room when new ideas are revealed by business leaders who challenge the status quo. You’ll leave motivated to go out and create a brighter tomorrow.
Peer networking
Make lasting connections with industry leaders who are addressing the opportunities and challenges of today’s service and sales environment through innovation.
Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class organizations are using to deliver exceptional outcomes and experiences.
Join Your Peers for a Virtual Forefront!