The Agenda
Reserve your spot today!
Free to attend
6114 N Scottsdale Road
Scottsdale, Arizona 85253
The Agenda
Register Today to Save Your Spot
Copyright 2023 Intradiem
Forefront Scottsdale
Andaz Scottsdale
September 12, 2023
Welcome to Forefront! | 3:00 - 3:10pm
It's time to take control and rewrite the rules.
Service and Automation Trends | 3:10 - 3:25pm
2023 has been a year of innovation and change in the contact center. This session will explore what it will take to continue to meet customer, employee, and business demands going forward.
Real Time Rules | 3:25 - 4:10pm
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!
Break | 4:10 - 4:20pm
Rewrite the Rules | 4:20 - 4:50pm
Hear how Northwestern Mutual, significantly reduced cost and reengineered its service delivery operation with workforce automation.
Matt Hays, Sr. Director Resource Planning & Enablement at Northwestern Mutual
Wrap Up | 4:50 - 5:00pm
Happy Hour | 5:00 - 7:00pm
Join us for happy hour to network with other thought leaders!
Peer networking
Make lasting connections with industry leaders who are addressing the opportunities and challenges of today’s service and sales environment through innovation.
Industry-leading speakers
Be in the room when new ideas are revealed by business leaders who challenge the status quo. You’ll leave motivated to go out and create a brighter tomorrow.
Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class organisations are using to deliver exceptional outcomes and experiences.
WHY ATTEND?
Industry-leading speakers
Be in the room when new ideas are revealed by business leaders who challenge the status quo. You’ll leave motivated to go out and create a better tomorrow.
Peer networking
Make lasting connections with industry leaders who are addressing the opportunities and challenges of today’s service and sales environment through innovation.
Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class organizations are using to deliver exceptional outcomes and experiences.
Forefront Scottsdale
Andaz Scottsdale
September 12, 2023
