Where peers share insights, tactics and results around the growing automation movement.

Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class orgs are using to deliver exceptional outcomes and experiences.

Join the Contact Center Automation Movement!


The Agenda

RSVP today!
Free to attend

 
Tuesday, November 5, 2019 |  12pm to 6pm

"Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation."

- Harper Flores, UnitedHealthcare

"Forefront is one of a kind community for contact center leaders. It's a great forum for the growing automation movement and sharing best practices." 
- David Barbuto, VP Customer Solutions
"Forefront is unique in its focus on workforce management innovation. 
The one-day collaborative format made it a unique and beneficial experience." 
-Adam Schmitt, Macy's

What Your Peers are Saying

Peer networking
Make lasting connections with peers from your local community of contact center professionals. This is a fantastic opportunity to widen your circle and learn how others are tackling challenges.


Industry-leading speakers
Forefront features a hand-picked group of experienced practitioners to share tactical advice and strategies. Forefront is the home for professional development in the contact center space. 

Cambria Nashville Downtown

118 8th Avenue S. | Nashville, TN  37203 

Directions 

Join the Contact Center Automation Movement!


Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class orgs are using to deliver exceptional outcomes and experiences. 

Peer networking
Make lasting connections with peers from your local community of contact center professionals. This is a fantastic opportunity to widen your circle and learn how others are tackling challenges.


Industry-leading speakers
Forefront features a hand-picked group of experienced practitioners to share tactical advice and strategies. Forefront is the home for professional development in the contact center space. 

"Forefront is unique in its focus on workforce management innovation. 
The one-day collaborative format made it a unique and beneficial experience." 
-Adam Schmitt, Macy's
"Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation."

- Harper Flores, UnitedHealthcare

"Forefront is one of a kind community for contact center leaders. It's a great forum for the growing automation movement and sharing best practices." 
- David Barbuto, VP Customer Solutions

The Agenda

 
WHY ATTEND?

Register Today to Save Your Spot

Copyright 2019 Intradiem

ehoy@intradiem.com(770) 595-3733

Contact Ellen Hoy for questions:

12:00PM – 1:00PM    Lunch

1:00PM – 1:30PM      Welcome to Forefront!
It's time to take control and rewrite the rules.

1:30M – 1:50PM        Service and Automation Trends
It should come as no surprise to contact center professionals that 2019 has been a year of innovation and change, with the outlook to continue in 2020.

1:50PM – 2:50PM      Real Time Rules
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!

3:15PM – 4:00PM      Rewrite the Rules
Hear how a leading enterprise significantly reduced cost and re-engineered its Service Delivery operation with contact center automation.

4:00PM – 4:30PM     Partners for Success
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.

4:30PM – 4:45PM      Future Vision
This session will explore what it will take to continue to meet customer, employee, and business demands going forward.

4:45PM – 5:00PM      Wrap Up

5:00PM – 6:00PM      Networking Reception


12:00PM – 1:00PM    
Lunch

1:00PM – 1:30PM      
Welcome to Forefront!
It's time to take control and rewrite the rules.

1:30M – 1:50PM        
Service and Automation Trends
It should come as no surprise to contact center professionals that 2019 has been a year of innovation and change, with the outlook to continue in 2020.

1:50PM – 2:50PM      
Real Time Rules
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!

3:15PM – 4:00PM      
Rewrite the Rules
Hear how a leading enterprise significantly reduced cost and re-engineered its Service Delivery operation with contact center automation.

4:00PM – 4:30PM     
Partners for Success
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.

4:30PM – 4:45PM     
 Future Vision
This session will explore what it will take to continue to meet customer, employee, and business demands going forward.

4:45PM – 5:00PM      
Wrap Up

5:00PM – 6:00PM      
Networking Reception


Cambria Nashville Downtown
118 8th Avenue S. | Nashville, TN  37203
Directions

 
Tuesday, November 5 

12pm - 6pm