Where peers share insights, tactics and results around the growing automation movement.
Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class orgs are using to deliver exceptional outcomes and experiences.
Join the Contact Center Automation Movement!
The Agenda
RSVP today!
Free to attend
Tuesday, November 5, 2019 | 12pm to 6pm
- Harper Flores, UnitedHealthcare
The one-day collaborative format made it a unique and beneficial experience."
What Your Peers are Saying
Peer networking
Make lasting connections with peers from your local community of contact center professionals. This is a fantastic opportunity to widen your circle and learn how others are tackling challenges.
Industry-leading speakers
Forefront features a hand-picked group of experienced practitioners to share tactical advice and strategies. Forefront is the home for professional development in the contact center space.
Join the Contact Center Automation Movement!
Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class orgs are using to deliver exceptional outcomes and experiences.
Peer networking
Make lasting connections with peers from your local community of contact center professionals. This is a fantastic opportunity to widen your circle and learn how others are tackling challenges.
Industry-leading speakers
Forefront features a hand-picked group of experienced practitioners to share tactical advice and strategies. Forefront is the home for professional development in the contact center space.
The one-day collaborative format made it a unique and beneficial experience."
- Harper Flores, UnitedHealthcare
The Agenda
WHY ATTEND?
Register Today to Save Your Spot
Copyright 2019 Intradiem
Contact Ellen Hoy for questions:
12:00PM – 1:00PM Lunch
1:00PM – 1:30PM Welcome to Forefront!
It's time to take control and rewrite the rules.
1:30M – 1:50PM Service and Automation Trends
It should come as no surprise to contact center professionals that 2019 has been a year of innovation and change, with the outlook to continue in 2020.
1:50PM – 2:50PM Real Time Rules
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!
3:15PM – 4:00PM Rewrite the Rules with Assurant
Hear how Assurant significantly reduced cost and re-engineered its Service Delivery operation with contact center automation.
4:00PM – 4:30PM Partners for Success
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.
4:30PM – 4:45PM Future Vision
This session will explore what it will take to continue to meet customer, employee, and business demands going forward.
4:45PM – 5:00PM Wrap Up
5:00PM – 6:00PM Networking Reception
12:00PM – 1:00PM
Lunch
1:00PM – 1:30PM
Welcome to Forefront!
It's time to take control and rewrite the rules.
1:30M – 1:50PM
Service and Automation Trends
It should come as no surprise to contact center professionals that 2019 has been a year of innovation and change, with the outlook to continue in 2020.
1:50PM – 2:50PM
Real Time Rules
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!
3:15PM – 4:00PM
Rewrite the Rules with Assurant
Hear how Assurant significantly reduced cost and re-engineered its Service Delivery operation with contact center automation.
4:00PM – 4:30PM
Partners for Success
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.
4:30PM – 4:45PM
Future Vision
This session will explore what it will take to continue to meet customer, employee, and business demands going forward.
4:45PM – 5:00PM
Wrap Up
5:00PM – 6:00PM
Networking Reception
Cambria Nashville Downtown
118 8th Avenue S. | Nashville, TN 37203
Directions
Tuesday, November 5
12pm - 6pm