What Your Peers are Saying

"Forefront is unique in its focus on workforce management innovation. The one-day collaborative format made it a unique and beneficial experience." 
-Adam Schmitt, Macy's
"Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation."

- Harper Flores,
UnitedHealthcare

"Forefront is one of a kind community for contact center leaders. It's a great forum for the growing automation movement and sharing best practices." 
- David Barbuto, VP 
Customer Solutions

Register Today to Save Your Spot.  

Join the Contact Center 
Automation Movement!


9:00AM – 9:30AM    Breakfast

9:30AM – 9:45AM    
Welcome to Forefront!
It's time to take control and rewrite the rules.

9:45AM – 10:05AM    Service and Automation Trends
It should come as no surprise to contact center professionals that 2019 has been a year of innovation and change, with the outlook to continue in 2020. This session will explore what it will take to continue to meet customer, employee, and business demands going forward.

10:05AM – 11:00AM    
Real Time Rules
Experience examples of how visionary contact centers are innovating to meet the increasingly complex demands of customers, employees and the business. Bring your biggest challenges and we'll discuss how to solve them!


11:00AM – 11:45AM      Rewrite the Rules
Hear how a leading enterprise significantly reduced cost and re-engineered its Service Delivery operation with contact center automation.

11:45AM – 12:00PM      Partners for Success
Discussion of key change insights from the collective experiences of the Forefront community and how it is helping contact center leaders change the way they've operated for decades.

12:00PM      Closing


The Agenda

ehoy@intradiem.com(770) 595-3733

RSVP today!
Free to attend

Copyright 2019 Intradiem

Join the Contact Center Automation Movement!


Where peers share insights, tactics and results around the growing automation movement.

Why Attend?

 
Thursday, November 7 | 9am - 12pm 

Breather | Suite 410
4060 Rue Ste-Catherine O., 4th Floor, Montreal Westmount, QC H3Z 2Z3, Canada

Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class orgs are using to deliver exceptional outcomes and experiences.

Peer networking
Make lasting connections with peers from your local community of contact center professionals. This is a fantastic opportunity to widen your circle and learn how others are tackling challenges.


Industry-leading speakers
Forefront features a hand-picked group of experienced practitioners to share tactical advice and strategies. Forefront is the home for professional development in the contact center space. 

Cutting-edge best practices
Forefront brings you the latest thought leadership that best-in-class orgs are using to deliver exceptional outcomes and experiences.

Peer networking
Make lasting connections with peers from your local community of contact center professionals. This is a fantastic opportunity to widen your circle and learn how others are tackling challenges.


Industry-leading speakers
Forefront features a hand-picked group of experienced practitioners to share tactical advice and strategies. Forefront is the home for professional development in the contact center space. 

WHY ATTEND?

Contact Ellen Hoy for questions:

 
Thursday, November 7 

 9am - 12pm 

Breather | Suite 410
4060 Rue Ste-Catherine O., 4th Floor Montreal Westmount, QC H3Z 2Z3, Canada

 
Montreal, QC


Montreal, QC