Forefront Manchester

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Discover the cutting-edge insights driving top-performing organisations towards unparalleled success at Forefront. Connect with industry pioneers shaping today's service and sales landscape through groundbreaking innovation. Join influential leaders as they unveil transformative ideas, pushing boundaries and redefining the status quo. Leave inspired and equipped to forge a path towards a brighter future. Join us and be part of the conversation that is shaping tomorrow's business landscape. 

Unlock the Full Potential of Your Contact Center. Join us at Forefront.
Intradiem's Forefront events offer a collaborative space for contact center leaders to explore and share best practices about automation's impact on customer service. 

We invite you and your team to attend this complimentary event to gain actionable insights to elevate customer experiences, streamline contact center operations, and optimize workforce performance.

Why Attend?

Boost Agent Productivity: Unlock the secrets to keeping your agents occupied and productive. We address the challenge of underutilization head-on, helping you strike the perfect balance in agent workload.

Combat High Attrition: Learn innovative strategies to significantly reduce employee turnover. Discover from industry experts how to make agents feel valued, engaged, and keen to stay.

Global Gatherings for Contact Center Innovators 

Quote Here from Forefront Attendee

“Forefront really opened my eyes to workforce automation and its impact on efficiency gains, agent engagement and customer experience.”

 Speaker of Meetup Conference

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Agenda

Don't miss this opportunity to transform your contact centre's performance and profitability. Seats are limited – reserve your spot today to be at the Forefront of contact centre automation!

13

June

10.00 - 10.20

Sessions

Introduction & Welcome
 Working the contact centre is not for the faint of heart. Customers need issues solved right away. Conditions and metrics are constantly changing. Agents are in the office, remote, or hybrid and attrition rates are persistenly high. This session will dive into the common challenges facing you and your peers.

How Can We Help?
Adopting an intelligent automation approach to supporting agents can alleviate choke points and bring about quantifiable operational and financial benefits by strengthening agent engagement, improving customer experience quality and consistency, and contributing to the organisation's bottom line. Learn strategies for leveraging automation more fully in the service of empowering contact centre agents. 

Customer Story
Hear from our customers as they share examples how they utilised real-time automation to meet service levels despite the growing complexities of their contact entre environment.

Let's Rewrite the Rules

Discover examples of how visionary contact centres are innovating to meet the increasingly complex demand of customers, employees, and the business. Bring your biggest challenges and we'll discuss how to solve them!

Lunch
Join us for a complimentary lunch after the event to network with other thought leaders!

22

May

Top 10 Entrepreneurs Story

10:00 AM

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22

May

Lunch

01:30 PM

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Network + Questions

03:30 PM

22

May

22

May

Closing Thoughts

05:00 PM

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FOREFRONT COMMUNITY

© 2024 | Intradiem | All Rights Reserved

Enhance Customer Experience:  Dive deep into techniques that don't just meet, but exceed customer expectations. Understand the nuanced art of balancing efficiency with stellar service.

Cost Efficiency Mastery: Discover how to optimize your operations without the hefty price tag. Learn from real-life scenarios where cost-effectiveness and high-quality service go hand-in-hand.

Networking with Peers: Connect with fellow professionals facing similar challenges. Share insights, forge relationships, and learn from the collective wisdom of your industry peers.

Companies Who Attend

“Forefront is a one of a kind community for contact center leaders. It’s a great forum for the growing automation movement and sharing best practices.”

“It was absolutely a very worthwhile day from learning new ways to use workforce automation to building some great industry relationships. I came home very energized and inspired."

"Forefront is a great opportunity to learn first-hand how contact centers are thinking differently to get things done through automation."

"Forefront is unique in its focus on workforce management innovation.
The one-day collaborative format made it a unique and beneficial experience."

ADP
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Asurion
Barclays
Blackboard Student Services
Canadian Tire Financial Services
Centrica
AXA Insurance
AccorHotels
Aetna
Ally Bank
Anthem
Assurant
Asurion

Barclays
Blackboard Student Services
British Gas
Canadian Tire Financial Services
Capita
Capital One
Citi
Colony Brands
Comcast
Cox Communications
Desjardins
Direct Energy
Discover Financial Services
E*trade
Equifax
Express Scripts
Fidelity
Harte-Hanks
Hertz

The Home Depot
Hyatt Hotels
Kohl's
Language Line
Liberty Mutual
Lowe's
Macy's
Manulife
MassMutual
McKesson
PayPal
Philips
Premier Bankcard
Prudential
RBC
RBS
Republic Services
Rogers Communications
Rollins

Scotiabank
Squaretrade
Staples
T-Mobile
TD Bank
TD Canada Trust
TD Financial
Truist
TSYS
The General
Transamerica
US Cellular
UnitedHealthcare
Universal Studios-Comcast
WageWorks
Windstream
Wyndham Vacation 

13 June, 2024

10.20 - 11.00

11.00 - 11.45

11.45 - 12.00

12.00