71% of companies plan to continue having agents work from home

According to Nemertes*

74% of CFO's say telecommuting will be permanent 

According to Gartner**

Copyright © 2022 Intradiem

Intradiem provides Intelligent Automation solutions that companies deploy to help customer service teams maximize productivity and engagement. Our powerful technology acts as an automated manager for the contact center with rules triggered in real-time by actual center conditions. 

We power over 1.2 billion automated actions annually and demonstrate more than $100 million in annualized savings across the customer base.

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Improving Agent Quality of Life

57.1%

Preparing the Company for Future Disasters

46.3%

Better for the Environment

36.1%

Reduce Contact Center Cost

No Matter Where They’re Serving Customers – In-House or Working from Home.

Leaders will continue on this path to leverage the benefits of remote work

This Research Shows That

*TechTarget, "How Remote Contact Centers Benefit Businesses, Employees

**Gartner Survey, April 2020

Forrester Total Economic ImpactTM Study* Confirms Business Value of Intelligent Automation

Boost Employee Engagement. 
Reduce Attrition.

*TechTarget, "How Remote Contact Centers Benefit Businesses, Employees"

**Gartner Survey, April 2020

250K+

Users Worldwide

1B

Automated actions fired annually

$100M

Saved on behalf of customers annually

154M

Serving 4 of 5 top US Insurers, representing 51% of insured population 1

Customers

Organizations can save millions by increasing employee retention

Through in-depth interviews and analysis, Forrester calculated the impact of Intelligent Automation, answering questions like, How much can I save by using Intelligent Automation to: 

  • Reduce attrition 
  • Increase agent productivity
  • Improve administration efficiency 
  • Improve training efficiency
  • Increase take rate of Voluntary Time Off (VTO) 

Additionally, Forrester found Intradiem’s Intelligent Automation for contact centers, powered by unique real-time capabilities, delivers customers a 342% ROI over three years and recovery of investment in less than six months.

Intradiem customers revealed the measurable benefits of Intelligent Automation in a newly commissioned study conducted by Forrester Consulting, including improvement in agent job satisfaction which contributes to significantly lower employee attrition.

Complete the form below to view the Forrester study.

*A commissioned study conducted by Forrester Consulting on behalf of Intradiem. Completed in January 2022.

Boost Employee Engagement Reduce Costly Attrition

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Independent Study Confirms Business Value of Intelligent Automation

Boost Employee Engagement Reduce Attrition

Read Study

Forrester Total Economic ImpactTM Study* Confirms Business Value of Intelligent Automation