43 % of Agents Are Not Happy
"52% of agents say companies don't do enough to reduce stress and fatigue."
– Health of the Contact Center: A New Report on Agent Well-Being in a Customer-Centric Era
© 2019 Intradiem. All rights reserved.
IMPROVE AGENT MORALE
Companies like Rogers Communications and AccorHotels use real-time contact center automation to turn this trend around and engage agents in a positive way that raises their morale and lifts their engagement.
You can too.
REAL-TIME AUTOMATION
ACCESS REAL-TIME DATA
INTEGRATE WITH WFM AND CALL ROUTING
MODERN CONTACT CENTERS
Then Operations leaders use this data to create real-time rules like:
- Deliver a well-deserved Surprise Break and bring a smile to an agent's face
- Empower your agents with timely communications so they are heroes to their customers
- Protect agent break times from unexpected long calls so they get the break they deserve
- Don’t let long calls force agents into overtime when they need to get home
Don't make your agents wait any longer.
What could this use case mean for your center? Complete the form to get more information.
97% of agents agree:
Intradiem helps me do my job better.
- Customer Employee Survey
Financial Services Provider
Reduced Attrition
2.5%
Leading Telecom Provider
Customer Success
How would your agents respond?
Contact centers using real-time automation to efficiently deliver agent activities training have uncovered significant benefits such as:
A Better Employee Experience
Agents get more training opportunities, leading to better performance and career development
Agents don’t go without answers for long stints of time
Productivity Improvements
Training doesn’t get canceled
Weekend and evening shifts are no longer off-limits for training delivery
Training velocity improves
Drive customer retention
Agents are better prepared to serve customers
ATLANTA
3650 Mansell Rd, Ste 500, Alpharetta, GA 30022
United States
FOLLOW US
ABOUT US
Intradiem is the only contact center automation solution that dramatically increases your efficiency while improving both agent engagement and the customer experience.
Provide Agents with Engaging Activities via Automation
Contact center automation integrates with your WFM and call routing systems to access millions of data points such as service level and staffing data in real time.
MAJOR COMPANIES USE REAL-TIME AUTOMATION AND SEE GAME CHANGING RESULTS